By Bob Shaw

ISBN-10: 0586057064

ISBN-13: 9780586057063

A super selection of unique stories.

A predatory alien unintentionally teleported to Earth.

A mad scientist and his imprisoned ghost.

A area traveler returns to stand an accusation of homicide.

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Literary Awards
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Example text

Jones and Hamilton (1992:95) conclude that management lack effort in developing a yield culture, but also state that: "Because YM is complex and because it depends significantly in information teclinology, involving people is difficuh". According to Jones and Hamilton (1992), the first stage in implementing a YM culture is ensuring everybody within the organisation understands the phenomenon. Brotherton and Mooney (1992) support this view, implying that hoteliers must concentrate primarily on people and that organisational and software programmes are less important.

The Rooms Division Manager made sure that people understood new procedures, and how important it was that what you put in is what gets passed to the YM system, so I think that has been done well. RM. Memo's, reception meetings, training. They probably weren 't told there was to be a change. I learnt more about it, and as things change I try and tell my staff, and try and explain as much as I know, but what I don't know I can't pass on. Table 9: What commitment have employees made to YM procedures?

The paper concludes by proposing a series of practical recommendations for practitioners. 2 Methodology Given the existence of a reasonably substantial body of literature on yield management, a deductive approach to designing this research was considered to be the most appropriate. The initial work consisted of a review of the pertinent literature to estabUsh the current state of knowledge on the issues that the research was to address. The results obtained from this literature review were, then, used as a basis to compile the interview questions that comprised the main empirical data collection instrument.

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A Better Mantrap by Bob Shaw


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