By C. Quah, et. al.

ISBN-10: 9535106287

ISBN-13: 9789535106289

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Definition Statement concept was thus introduced to the assessed to contribute also to their evolvement for Self Assessment in future Performance Evaluation programs. During the 10 years since the advent of Balanced Scorecard, many changes have been made to the physical design, utility and the design processes used to create the tool within organisations. ) 2)Observation and ability to understand customer need 3) Understanding the Customer needs and matching them with bank policies. 4)The ability to offer innovative recommendations 5)The ability to offer new products to existing and new customer (up selling skills) 6)Communications skills 7)The quality of service provided 8)Average processing times for primary operations 9)Communications with colleagues 10)Ability to communicate with customers with exaggerated expectations 11)Trainings attended for dealing with problematic customers 12) Trainings attended for solving customer problems 13) Pre-detection capability for ,risk, complications 14) The ability to deal with and resolve the problem/risk/complication 15) Reporting skills for unresolved problems authority 16)Corporate Dress attire 17)Punctuality and regularity 18)The frequency of sick leave and other excuses 19)Participations in development programmes 20)Flexibility and adaptability to development skills 21)Learning skills 22)Skills, abilities and activities except the job 23)Knowledge in the bank’s policies and practices 24)Ability to comply with the Bank’s and practices for compliances 1 2 3 4 Capacity Assessments for Improving Corporate Efficiency – Case of Limassol Turkish Cooperative Bank in Northern Cyprus 37 25)Compliance with the teamwork skills 26)The ability to motivate his teammates 27)Leadership and management skills 28)Presentation capabilities 29)Relations with subordinates 30)The number of staff working under the control of 31)Main concerns about the performance of his subordinates when he is absent 32)Overall concerns when absent 33)Strains in the absence of his staff 34)Ability to solve staff matters on his own 35)Reporting frequency of staff matters to the management 36)Reporting to 37)Last branch or department meeting attended 38)Solve his own individual problems 39) Referring the individual problems to the administrator 40)How does he analyze the problems in the absence of the branch manager 41)Foreign languages spoken 42)The level of foreign languages spoken External factors effecting the emotional condition of the employee and Destination Statement 1) Number of employed family members living together 2) Number of dependant family members living together 3) Distance of the residence 4) Transport means to and from the work 5) Social weekly activities 6) Weekly or periodical sports activities Suggestions of the employee Destination Statement of the employee Name of the Assessor:_______________________ Date of Assessment:_______________________ Table 1.

Towards a framework for software measurement validation, IEEE Transactions on Software Engineering, v. 21 nº 12, pp. 929-943, December, 1995. Flamholtz, E. G. (1979). Toward a Psycho-Technical Systems Paradigm of Organizational Measurement, Decision Sciences. França, A. C, L. et al. (2002). As Pessoas na Organização, Gente, São Paulo. Portuguese version only. Furtado, F. Aquino, G. & Meira, S. (2009). Incentive Systems in Software Organizations, ICSEA 2009 - The Fourth International Conference on Software Engineering Advances.

DeMarco, T. (1982). Controlling Software Projects - Management, Measurement & Estimates, Yourdon Press Series. DeMarco, T. (2009). , IEEE Software Magazine, July/August, 2009. Deming, W. E. (1986). Out of the crisis, MIT Center for Advanced Engineering Study, pp. 88, Cambridge, MA. , Kitchenham, N. & Peeger, B. (1995). Towards a framework for software measurement validation, IEEE Transactions on Software Engineering, v. 21 nº 12, pp. 929-943, December, 1995. Flamholtz, E. G. (1979). Toward a Psycho-Technical Systems Paradigm of Organizational Measurement, Decision Sciences.

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