By Alan Barker

ISBN-10: 0749448229

ISBN-13: 9780749448226

ISBN-10: 0749451858

ISBN-13: 9780749451851

Speak in a qualified demeanour in any state of affairs. no matter if you make a revenues pitch or addressing a wide viewers, there are methods to get your message throughout in actual fact and successfully each time. utilizing daily language, Alan Barker indicates find out how to in attaining verbal, vocal and visible luck in seven effortless steps. sensible tips, examples and templates are incorporated for all different types of conversation, together with writing for the net, public talking, accomplishing interviews or even informal dialog.

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Extra info for Improve Your Communication Skills (Creating Success)

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Concentrate on finding out as much as possible about the matter, from as many angles as you can. For both of you, listening is vital. You are acquiring knowledge from each other. This part of the conversation should be dominated by questions. 28 ■ Improve your communication skills ■ Supply (second-stage thinking). Now, at the third step, we summarise what we’ve learnt and begin to work out what to do with the information. We are beginning to think about how we might move forward: the options that present themselves.

Notice how you ask for, and give, permission for these moves to happen. ’. You do not proceed until the other person has given their permission. Such permission may be explicit: ‘Please say what you like’; ‘I would really welcome your honest opinion’; ‘I don’t mind you talking about that’. Other signs of permission might be in the person’s body language or behaviour: nodding, smiling, leaning forward. 36 ■ Improve your communication skills Conversely, refusing permission can be explicit – ‘I’d rather we didn’t talk about this’ – or in code.

Make it clear that this is not decision time. Encourage the other person to give you ideas. Take care not to judge or criticise. Do challenge or probe what the other person says. In particular, manage the emotional content of this conversation with care. Acknowledge people’s feelings and look for the evidence that supports them. Seven ways to improve your conversations ■ 31 A conversation for opportunity (‘supply’) A conversation for opportunity takes us into second-stage thinking. This is fundamentally a conversation about planning.

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Improve Your Communication Skills (Creating Success) by Alan Barker


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